FAQ's

 

Do you ship outside of the USA?
Yes, we ship worldwide. 

How long does it take to receive an item once it has been purchased?
Please see each product description for details on availability. In stock items ship within 7 days of purchase via FedEx Ground. All shipments receive a tracking number that will be emailed to you once your item has been shipped. Expedited shipping options are available at checkout.

Is my package insured and do I need to sign for my order upon delivery?
All your purchases are insured and packages must be signed for upon delivery.

Can I track my order?
Yes, once your order has been shipped we will send you an email with the tracking info.  

Which payment methods does Sien + Co accept?
We accept Visa, MasterCard, JCB, American Express, Discover, and also payments via PayPal and Apple Pay as well as bank wire transfers. All payments are processed through a secure checkout system. 

Do you make custom made pieces?
We can accommodate custom orders on all rugs and floor cushions. Please email hello@sienandco.com for for more info. 

What if an item is unavailable?
If an item is currently listed as “Sold Out” it means we are currently weaving as fast as we can. Every item is made with great care and takes times to produce.  

How do I wash the handwoven and hand knit pillows and throws?
Our yarn has not been treated with anti-shrink or fixing agents, please take extra care when washing items. NEVER put your wool or cotton items in the washing machine or dryer. We recommend a cool hand wash with liquid wool or delicate detergent, roll up the item in a towel to soak up the excess water then gently squeeze out excess water and lie flat in the shade to dry.

What happens if I spill something on my handwoven rug?
First off, we do not recommend wool rugs to be used anywhere where they might become wet; bathrooms, door mats, kitchens, outdoors, etc. The rugs are hand dyed with natural dyes and chemicals are not used as color fixing agents. If a spill has occurred, immediately clean up any debris and use a non colored washcloth or rag to blot up the spill. Apply pressure, rinse the cloth, and repeat if necessary. For stubborn stains, a liquid wool or delicate detergent can be used or contact a professional rug cleaner. 

What if my item sheds?
Sien + Co uses the highest quality yarn from natural fibers of alpaca, highland and merino sheep. The fibers will naturally shed and decrease over time once the shorter fibers have been worked out. 

What if my item starts to pill?
Our 100% natural wool may pill, as it has not been treated with synthetic coating. If pilling does occur do not despair. This is a natural process where friction causes the short fibers to migrate to the surface. Once removed these will disappear. Please use a wool shaver to gently get rid of any pilling and smooth your product.

How do I wash my item?
Our yarn has not been treated with anti-shrink or fixing agents, please take extra care when washing garments. Do not put your wool garment in the washing machine or dryer. We recommend a cool hand wash with liquid wool detergent, roll up the garment in a towel to soak up the excess water then gently squeeze out excess water and lie flat in the shade to dry.

How do I clean my outdoor product?
Our outdoor products and fabrics are made with Sunbrella fibers. Clean with natural soap and lukewarm water, sponge and rinse thoroughly to remove dirt. Chlorine bleach (one part bleach and two parts water) can be used to clean stubborn stains. Rinse thoroughly and dry. 

Not seeing an answer to your question?
Email hello@sienandco.com and we will respond ASAP.