Do you ship outside of the USA?
Yes. We ship worldwide.
How long does it take to receive an item once it has been purchased?
Most Sien + Co's orders are handmade to order. Each item has a different production time. Please see each product description for details. At certain times of the year, we do have items in stock and these items will be shipped within one week of purchase. All shipments receive a tracking number that will be emailed to you once your item has been shipped.
Is my package insured and do I need to sign for my order upon delivery?
All your purchases are insured and packages must be signed for upon delivery.
Can I track my order?
Yes. Once your order has been shipped we will send you an email with the tracking info.
RETURNS AND EXCHANGES
Do you offer refunds or exchanges if my garment doesn’t fit, is damaged or I simply change my mind?
Each garment is custom made, so please allow 4-6 weeks for it to be hand knit and delivered. Delivery times may be longer if there is a waiting list for a specific garment. Sien + Co ships using FedEx domestically and USPS internationally. Sien + Co is not responsible for any import duties or fees. During different times of the year, we do have items in stock so check each product description for delivery lead times.
Do you offer refunds or exchanges if my home goods items are damaged or if I change my mind?
Each home goods item is custom made, so please allow 6-8 weeks for it to be hand woven and delivered. Sien + Co ships using FedEx domestically and USPS internationally. All rugs are shipped directly from Argentina via DHL. Sien + Co is not responsible for any import duties or fees. During different times of the year, we do have items in stock so check each product description for delivery lead times.
What is your exchange policy?
Sien + Co produces all orders after each order has been made. Occasionally we have stock of items pre-made. Because we custom produce our items we have a No Return policy. Each item is made by hand and carefully produced so that we have no waste. If an item has been damaged or defective we will accept the items for an exchange of the same style item. Any items that have been damaged or defective must be returned within 7 days of receiving the item. Sale items may not be exchanged. Shipping is non-refundable. If there is a problem with sizing, please email us, as we are always willing to discuss the issues and work with you. To exchange or discuss an item, please email firstname.lastname@example.org.