Do you ship outside of the USA?
Yes. We ship worldwide. Please email firstname.lastname@example.org for a correct shipping quote and customized invoice.
How long does it take to receive an item once it has been purchased?
Items that are in stock ship within 7 days of purchase via Fedex Ground. All orders receive a tracking number that will be emailed to you once your item has been shipped.
Is my package insured and do I need to sign for my order upon delivery?
All your purchases are insured and packages must be signed for upon delivery.
Can I track my order?
Yes. Once your order has been shipped we will send you an email with the tracking info.
RETURNS AND EXCHANGES
What is your return/exchange policy?
Because of the handmade nature of our products we have a No Return policy. If an item has been damaged or defective we will accept the items for an exchange of the same style item. Any items that have been damaged or defective must be returned within 7 days of receiving the item. Shipping is non-refundable. If there is a problem with sizing, please email us, as we are always willing to discuss the issues and work with you. To exchange or discuss an item, please email email@example.com.
A reimbursement can only occur in case of a quality defect of a product. In this case only, a purchase can be returned within 7 days following delivery and sienandco.com will replace or if impossible compensate the customer by crediting his account with the equivalent of the purchase price. Wear is not considered a quality defect and is not covered by the warranty.